Northwest It Services Help Desk responds to resolve high priority incidents that impede an existing client's ability to work. We support a wide range of commonly used desktop software products, server, desktops, laptops, thin clients, and printers, tablets, smartphones, and local networks. We divide our services into three main categories:

Real-Time Requests

High Priority Problems:

Server down, Internet outages, Email problems, Application problems, Printing issues, Database connectivity, File and folder access problems, Hardware failures, Computer performance, Virus and malware infections, Network connectivity failures.

Administrative Tasks:

Email Mailbox and distribution list creation, Microsoft Outlook profile set-ups, Mobile device email setup, and email, contact, and calendar synchronization troubleshooting.

Server Management and Support:

Server User account and group creation, Password resets and unlocking of domain accounts, File and folder permission, Data Backup & Restore, Disaster Recovery.

Desktop Application Support:

Microsoft Windows & Mac Operating Systems, Microsoft Office Suite (Word, Excel, Outlook Email Clients, PowerPoint, and Access), Google Apps, Mac Mail, Google Chrome, Internet Explorer, Mozilla Firefox, Safari, How-To Training, Mobile Device Support.

Hardware-related issues:

Computer repairs - Hard Disk, Memory, Power Supply and other computer hardware problems. We work with your hardware vendors to provide you support, so you don't have to.

Line of Business and Proprietary Applications:

We work with your specialized software (third-party) vendors to provide you support, so you don't have to.

Project Management

IT Consulting:

New Server, Computer setups and configurations, Network printer setups, Software application installations. Office relocations, Cabling, Any small or large projects.

Network Design:

Documentation of equipment and network so you're better connected.
Disaster planning/recovery, cloud vs local vs hybrid.

Proactive Services

Managed IT Services:

Ongoing Network Monitoring, Full System Documentation, Scheduled Proactive Patching and Optimization, Asset Management and Monitoring, IT Management and Security Policies, Network device management and configuration (Firewalls, Routers, Switches, etc.).